![]() If your Zoom desktop client version is currently in 5.13.4, you may follow the workaround below to fix the issue.Īs a workaround, disabling video de-noise in the advanced video settings on your Zoom desktop client (pic1:Windows, pic2:Mac) can avoid the issue. ![]() ![]() They have reproduced the issue and found out the root cause, the video de-noise function goes wrong when the CPU usage is high on some computers with low-performance CPUs. ![]() As an additional step, I would suggest to completely uninstall Zoom (to remove bad app cache), reboot device, and then reinstall to the latest version . You may follow the steps here on how you can update your Zoom app Upgrading Zoom to the latest version – Zoom Support. We will check and evaluate your contribution as soon as possible. Note: If the desktop client was installed with the MSI installer by you or your IT team, AutoUpdate is disabled by default and the Check for Updates button is also removed. If there is a newer version, Zoom will download and install it. I tried downloading, which gives me the file ZoomInstaller.exe. Click your profile picture then click Check for Updates. Fill out any fields that are incorrect or not up to date. Zoom has a support article that says to update by either clicking on the (non-existent) Update menu selection, or just download the current version from the Zoom website. With your support, you can help all other users keep their software setup up-to-date. ![]() Our Engineering team has been alerted of this issue and this issue should be fixed in 5.13.5 version of Zoom desktop client which was released this week. If you’re encountering issues updating the Zoom Client you will want to reach out to our Customer Support Team with the version of your Zoom Client, Your OS version and the error that you’re seeing They’ll be able to assist directly with any issues updating the Zoom Client. The UpdateStar program database is maintained by the users, for the users. I understand that some users are having an issue with their camera while using Zoom. ![]()
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